Rony Graphics
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Customer Guarantee

RonyGraphics wants your online shopping experience to be pleasant because we value our customer’s satisfaction. All stock items are guaranteed of high quality. We use emails as confirmation regarding any changes to any product.

Responsibilities of the Customer

Occasionally we get an order, which a customer filled out the required information incorrectly within the ordering process. The ordering process can be conducted over the phone or on the Web Site There may have been a misspelled surname written down for the artwork on a coat of arms, or a misspelled shipping address, or a number of other mistakes that were made during the ordering process by the customer or by a representative of RonyGraphics. It is the responsibility of the customer to provide correct information in the ordering process. Since all orders {by phone or through website} have a receipt sent to the customer by email when the order is place, it is the responsibility of the customer to proof-read this information. If an order is taken over the phone or through our website, the only way to know what information was written down is by the emailed receipt, which both the customer and RonyGraphics will receive. It is the responsibility of the customer to make sure that the receipt did reach them and was not stopped by their spam filter. Also it is the responsibility of the customer to proof read the receipt to make sure all the information is correct.

Return Policy

All items are considered specialty items as they contain a coat of arms, surname history and/or personal family details and therefore cannot be resold and are considered non-returnable items. Should damage or defect result due to company manufacturing of item then said item may be replaced with exact product originally ordered with any necessary corrections. All stock items are 100% guaranteed to be free from manufacturing defects. Some inherent qualities of our wood frames and aged paper may appear as blemishes but are in fact inherent and considered a part of what makes each piece unique.

Our return policy allows 30 business days from date of shipment should a product contain a defect or damage. Such defect or damage may include errors such as misspelling, typing, etc. or in the handling of a package during shipment. All orders are packaged with care and sent by trusted carriers though susceptible to damage in handling especially in times of high volume such as Christmas. Should a package become damaged in shipment then photos of damage should be emailed to our customer service department for replacement guarantee. It is the customer’s responsibility to contact us within 30 days of shipment.

Each product replacement is handled individually. Some products may be easily replaced while others may not be immediately available due to stock issues. In such case a replacement product would be sent as soon as it becomes available for shipment to customer.

Return procedures

First a customer should contact us by phone or email to explain the problem with the product. In some instances it is not necessary to return the product. While in other instances the product will need to be returned for inspection. There will need to be a Return Authorization by RonyGraphics before the returned shipping will be financially paid for by The Tree maker. If a return authorization is granted then a shipping address will be provided by RonyGraphics to the customer, as there is more than one location that can be used depending on the product in question. Any returns sent to any other location “WILL BE REFUSED” and returned at the “Customer's Expense”.

Shipping charges for all returns will be the responsibility of the customer. Don’t Worry, the shipping charges will be reimbursed if the damages or imperfections was the fault of RonyGraphics. Please keep in mind that our goal is to please all of our customers, so this is not normally a problem.

Please contact Customer Service if you have any questions regarding Return Authorizations: call the following telephone number: +7 905 751-59-05 or email, contact person: Olga Rutko 

Attention Publishers & Webmasters; Our Copy & Reprint Policies

Notice: You are allowed to copy and distribute the articles or any graphic or text information at as long as your adhere to Copy & Reprint Policies below.

If you wish to publish/reprint any article from our site in your website, blog, forum, RSS feed or any print publication, you must:

  • Respect the copyrights of the authors by publishing the entire article as it is with no changes.
  • Agree to include the FULL Resource box or SIG line at the end of the article.
  • Agree not to change the title or content of the article in any way.
  • Agree to make all links so that they are Active/Linkable with no syntax changes.
  • Agree to include the article source credit below each article reprinted with the link active: Article Source:
  • Agree to not put any of the articles found on this site to any web site that also contains warez, illegal mp3 or other files, instructions on how to make bombs or steal, or expressions that promote hatred or profanity or racism or bigotry, or contains pornography or exploits children or animals or any human, or any other unlawful activities.
  • Agree to never reprint any article from this site via any unsolicited email, spamming, or pop up ads.
  • Agree to never sell any article from the website or article directory.
  • Agree to never charge others to view any article you reprint from our article directory.
  • Agree to limit the number of articles reprinted to no greater than 25 per calendar year.
  • Agree to not include the rel=nofollow tag in your HREF statements.
  • Agree to not use any content from our site in audio or video derivatives whatsoever.
  • Agree to never translate any content from our site in any language. You may not create derivative works from any of our content.
  • Agree to not add any active links to any article you reprint from our site. This unethical behavior would lead someone to believe falsely that the author of the article endorses the active link when in fact there is no truth to that.
  • Your use of anything connected to, our newsletter, our Blog RSS feed or our website is completely at your own risk.

While does not generally own the copyright to the articles found within our site, we do have permission for publishing them.

If you violate any of the above terms of service and/or any author copyright when reprinting articles from our site, you agree to be held liable for all attorney fees and statutory damages awarded upon a copyright infringement lawsuit that may be brought against you.

Community Discussion Guidelines

Welcome to participate in our blog comments and discussion boards. There are a few guidelines we enforce to ensure exchanges that are informative, respectful of diverse viewpoints, and lawful. Blog comments are moderated and are reviewed by admin. Secure Press admin may choose not to post or to remove the comment if it does not meet our comment guidelines.

In addition to reading our complete terms of service, keep these guidelines in mind as you participate in our online discussion boards.

1. Be Respectful

Personal attacks, hateful, racially or ethnically derogatory comments, and harassment against other participants in the community will not be tolerated. You can certainly disagree with another, but be respectful and keep your comments relevant to the topic of conversation.

2. Avoid Nasty Language

Foul, obscene or sexually explicit language or other content that a reasonable person would find objectionable is not permitted.

3. Don't Spam

Advertisements, solicitations or promotions will not be allowed.

Please also note:

Private email or contact information should not be posted in discussion boxes. Duplicate postings or messages in the wrong discussion box or blog comments (i.e. mismatched to the topic for that page) will be deleted or moved. By posting messages on Secure Press discussion boards and/or blog comments, you expressly grant us the right to reproduce, adapt, perform, display, and distribute any such message in any form worldwide, in perpetuity. Credit will be given to you if you give your legal name, and indicate that you are doing so. The current guidelines will be available to you online.

General Issues:

RonyGraphics reserves the right to modify these Policy at any time without prior warning.